We had an urgent issue arise with our upstairs air conditioning unit which could have turned out to be very costly and caused a lot of damage. Fortunately for my husband and I, James was able to quickly respond, diagnose and correctly fix the problem. We could not be more pleased with the efficiency, transparency and overall honest services provided. Top notch, respectful and very professional! Friends & Family HVAC has two very thankful and loyal customers for life.
This company is great. I have had other AC guys recommended to me prior to having Friends & Family. Would highly recommend if have an AC unit. The owner, Jimmy, showed up to my house along with one of his employees. These guys are super respectful. They took the time to explain everything that they were doing. Helps to understand how it all works with the AC. If you are in the IE, have an AC, then you need to work with Friends and Family. Its a smaller company that's building and good honest work to come of it.
Amazing people. I highly recommend them. Worked with us and in such a fast timely manner. Respectful and professional. They really did treat us like friends. Use them again if needed.
The quality of work and customer service is top notch. You rarely find a company that truly cares about its customers and Friends and Family does. From my first meeting with James and his service tech, I knew “ these were the guys “ and I would be well taken care of. The install crew and James arrived promptly as promised and they worked all day into the evening before my system was complete. The attention to detail and quality of work was amazing. I highly recommend that if you’re in the market for a new, upgrade, or service related HVAC system , give Family and Friends a call!
Wow! These guys are incredible! Our unit broke down last night and we called this morning after searching on google. Jeff arrived an hour after we had originally called and found the issue within a few minutes. He was so upbeat and positive, he was really a pleasure to have in our home. He had the part in his vehicle and within 20 minutes he was finished. You can tell a lot about a company by the look on the employees faces, I don’t think we’ve ever met a happier service person, it speaks volumes. Thank you guys for being so prompt and getting our heat back on so quick. 5 star service, 5 star technician.
Nothing worse than your heater going out when you least expect it. Luckily I was able to find Friends and Family who came to the rescue. James was an absolute delight to work with. You can tell he’s a student of his craft because he was able to diagnose the issue with my heater, and knew exactly what needed to be done, and got it done quickly. He does well at managing expectations and takes an authentic approach to his consultations. Should another issue pop up, i know who to go to call!
On a record breaking hot summer day in 2019, our AC unit stopped producing cold air. My husband is super handy but even he knew when to admit we needed a professional. We called Friends and Family Heating and Air in hopes they could come out that week sometime and to our surprise, they were there in hours to save the day! James is such a gem and the perfect mix of being professional and feeling like he is part of the family.
Friends & Family Heating and Air is a company I can fully stand behind! Not only have I use them for my own services & will continue to, but I can confidently refer them out to family, friends & clients as well. If your looking for a company that not only does an amazing job & has high quality products, but also has great integrity, go with Friends & Family Heating and Air, you'll be happy you did!
Great customer service! This is my go to company for all HVAC related issues moving forward!
With summer right around the corner, anyone in the Inland Empire will tell you that there is nothing scarier than having your A/C go out. Luckily, we found Friends & Family and they got us up and running in no time. Just like their name suggests, they truly do treat customers more like Friends & Family than just clients; this type of integrity and honesty is refreshing, especially after shopping around for estimates from many local companies. Stevie was our tech and he was extremely knowledgable, punctual, and professional. He showed up on time, explained everything in great detail and was so patient in answering all of our questions/concerns.
I searched on Yelp, this was the first business that came up. I'm glad I called and did not continue my search. Daron is a great guy, started talking as if we've been friends for a while. Diagnosed my AC, made the repair and gave me a few pointers. Much appreciated will continue to call them if anything else comes up.
Definitely recommend this company! They were very professional and straight to the point. We've been struggling with seasonal allergies but we also wanted to get our air system checked. They did a quick assessment and gave recommendations. Installed an air purifier and our ducts were repaired. Friendly and fast service. Ask for Stevie!
Our ac unit finally went out on my husband and I, so we called the company, and just great customer service overall! Jimmy came out and explained everything and answered all of our questions. His crew installed a brand new unit the next day and since then we love it! No complaints so far!
Friends & Family delivers on bringing quality customer service with exceptional expertise! The owner, James Stewart, is a business owner who truly cares and follows through on his word. A+